AI implementation · United Kingdom
We find the two or three places in a business like yours where AI actually pays back, and then we build them.
For UK companies of 50 to 999 people. No obligation, and no slide deck.
The problem, in their words
We read 400 published AI projects and counted the reasons companies gave for starting. Almost nobody said “we wanted AI”. They said one of these three things.
36% of cases
Someone copies figures from one system into another every morning. Someone else checks that they did it right.
It works. It also costs you two salaries and nobody can take a holiday without it slipping.
24% of cases
A quote takes three days because it waits on one person who is in meetings.
Customers ask where things are. The honest answer is that it is sitting in an inbox.
14% of cases
A renewal date passes. An invoice goes out with the wrong figure on it.
Nobody is careless. There is simply more detail than a team of this size can hold in its head.
Government statistics put a number on the rest of it. 42% of mid-sized firms say they cannot identify the activities where AI could be applied. Not cost. Not skills. Just not being able to see where it fits.
What we actually build
We don't build everything. These are the four that hold up in a business of your size.
01
Routine enquiries get answered straight away, so your team spends its day on the ones that need a person.
A regional plumbing and heating firm: bookings, reschedules and “when is the engineer coming?” handled without ringing the office.
02
Reads what arrives, sorts it, pulls out the figures that matter and drafts the reply.
A freight forwarder: delivery notes and customs paperwork read on arrival and matched to the right job.
03
Follow-up that happens whether or not someone remembers to do it.
A commercial window manufacturer: every quote over £5,000 chased on day three and day ten, with the notes written up.
04
Connects the systems that don't talk to each other, so the retyping stops.
A food wholesaler: orders from four different channels landing in one stock system without anyone rekeying them.
How we work
We spend two weeks mapping where the hours go. We sit with the people doing the work, follow a handful of processes end to end, and count.
You get back a shortlist: what is worth automating, what isn't, what it would cost and what it should return. It is a document you can act on with or without us.
This is paid work, not a free consultation. That is deliberate. A free audit is a sales meeting wearing a coat.
We take the strongest item off the shortlist and build it. One process, running in your business, used by your team. Typically six to ten weeks.
We document it and train your people. If you want us to keep running it, we will. If you'd rather own it outright, that is the better outcome.
Straight answers
Most vendors publish results claiming half the work disappears. We target 20 to 30% on one specific process, because that is the figure that survives contact with a real team six months later.
Plenty of problems are solved by a £40-a-month tool and someone changing a habit. When that is the case we will tell you, and we will name the tool.
You keep the map of where your hours go, which is worth having on its own. We part ways and there is no build phase to talk you into.
Who we work with
We don't work with tech startups. They build this in-house, and they should.
Results
Client names are being confirmed before publication. The figures are the ones measured after the first full quarter.
A logistics operator with 140 staff. Three people spent most of each morning matching proof-of-delivery documents to invoices.
A document reader that matches paperwork to jobs and flags only what doesn't line up.
Matching time down 26%. The exceptions queue is now the job, rather than the whole pile.
“They talked us out of two of the four things we asked for. That is when I started trusting the other two.”
A specialist retailer, 60 staff. Around 400 customer emails a week, most of them asking the same six things.
An assistant on the website and email inbox that answers the routine six and hands over the rest.
First-response time down from 9 hours to under 20 minutes on 22% of enquiries.
A building products manufacturer, 310 staff. Quotes over a certain value were being followed up inconsistently.
Automated follow-up tied to the CRM, with call notes drafted for the salesperson.
Quote conversion up 4 percentage points across two quarters. Modest, and it held.
Start here
Thirty minutes, on a call, about how the work moves through your business. If there is something worth doing, we'll say what discovery would cover. If there isn't, we'll say that instead.
Calendar
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